Language:
Products
Entersoft CRM
Service Management

Entersoft Service Management is an Entersoft CRM® module that serves the needs of Service and SLA oriented companies.

 

It’s a comprehensive software solution to automate and optimize operations and workflows. Get things accurately done, from ticketing the request to invoice, boost effectiveness, develop new value-added services, evaluate performance and increase customer satisfaction.

 

Provide faster and more accurate service to your customer with the facilities the Knowledge Base can provide your technicians with. Typical fixes, technical information, regular maintenance procedures and more, gives your staff all the information they need at the spot, even via a PDA, a smart phone, or a tablet, anytime – everywhere.

 

Build strong ties of trust with your customers. Easily handle and benefit from the Complaint Management system and monitor efficiently the resolving procedures.

 

Streamline processes, optimize resource allocation and minimize idle time of your service experts. Increase service effectiveness and customer satisfaction by enabling your S.O.S. experts with access to comprehensive customer information, schedules and reports via Entersoft mobile service app.

 

Service Level Agreements Contracts are managed and monitored effortlessly and with accuracy. Contract terms and conditions are defined, processed and supervised, assessing each contract’s value, according to pricing policies that govern it. Billing and invoicing of SLA’s gets accurate and justifiable, at a click of a button strengthening customer relationships. The solution provides you cash flow estimates and automatically calculates the SLA and its annexes lifecycle and renewals at any time.

 

Entersoft Service Management is a comprehensive agile solution that provides you with Advanced Service Analytics, Dashboards and B.I. to get real time insight of your business and its potential, identify opportunities and improve your competitive advantage.

 

testimonials 
DIXONS-“KOTSOVOLOS”
«We implemented many projects with Entersoft’s products. Μain success factors of these projects we...
DIXONS-“KOTSOVOLOS”
«We implemented many projects with Entersoft’s products. Μain success factors of these projects we...
NITSIAKOS GROUP
“Our growth is based on our dedication to quality and continuous improvement of our facilities and ...
SEV
“SEV, is an independent and responsible representative of organized entrepreneurship in Greece and ...
LeasePlan Hellas S.A.
«Entersoft CRM® was easily adapted by the users. It’s really user friendly. We chose nice colors ...
CPI Group
«The transition from our previous IT system into ERP, was a demanding process mainly due to our gro...
C&C International Group
«Entersoft Business Suite® implementation facilitated our operations and empowered our growth. It’...
LeasePlan Hellas S.A.
«Entersoft Business Suite® and Entersoft CRM® were implemented impressively fast and the software s...
ELECTRONET
«Staying competitive in the highly demanding retail sector, requires reliable tools that provide ad...
CPI Group
«The transition from our previous IT system into ERP, was a demanding process mainly due to our gro...
success stories